Returns & Exchanges

At Shop NASA, we want you to be completely satisfied with your mission gear. If your purchase doesn't meet your expectations, we offer a 30-day return window for most items in their original, un-flown condition.

Return Process

• 1.
  Initiate Your Return

  Visit our online Returns Portal and enter your order number and zip code to locate your purchase and select the items you wish to send back.

• 2.
  Print Your Shipping Label

  After submitting your request, download and print the prepaid return shipping label provided by our system to ensure your package is routed correctly.

• 3.
  Pack Your Items

  Securely place the items in their original packaging, ensuring all tags are attached and the packing slip is included before sealing the box.

• 4.
  Drop Off and Track

  Take your package to the nearest authorized shipping carrier location and keep your tracking number handy to monitor your return's journey back to our facility.