Frequently Asked Questions
Everything you need to know about your cosmic gear and mission logistics.
How long does shipping take for domestic orders?
Standard ground shipping typically takes 3-7 business days within the continental United States, while priority mission shipping arrives in 1-3 business days.
Do you offer international shipping to other countries?
Yes, we ship our official merchandise globally. International transit times vary by destination but generally range from 10-21 business days.
What is your return policy for apparel and gear?
We accept returns within 30 days of delivery, provided the items are in their original, unwashed condition with all tags attached.
Are your products officially licensed?
All products sold on Shop NASA are officially licensed and meet the strict quality standards required to represent the agency's mission and history.
How can I track my package once it has launched?
Once your order ships, you will receive a confirmation email containing a tracking number and a link to monitor your package's trajectory in real-time.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as digital wallets like Apple Pay, Google Pay, and PayPal.